1、Where is my order？
Where is my order？Has the seller delivered？Have the goods arrived？These problems seem to be related to order status.
Dear customers, before or after you choose koopbuy’s shopping agent service, you must get some questions, the most important thing is, where is my order now？
Don’t worry, koopbuy will tell you the status about your purchase order.
2、Purchase order status description
Generally, your purchase order gets several status below：
| Status（Chinese） | Status（English） | Description |
| 待确认 | Confirmation pending | Koopbuy need to confirm information with you |
| 待付款 | Payment Pending | Order submitted and pending for payment, please complete the payment within 48 hours or it will be canceled automatically. |
| 已采购 | Purchased | The order has been purchased; waiting for delivery to Koopbuy’s warehouse. |
| 运输中（国内） | Shipped (Local) | Seller has sent out items to Koopbuy’s warehouse. |
| 已签收 | Received | The order has arrived at Koopbuy’s warehouse; waiting for inspection |
| 已质检 | Inspected | A series of quality inspection will be carried out and the photos will be taken for you to view the items. |
| 退款换货 | Returned/Exchanged | If your items get any problem, Koopbuy will help you to return or exchange with the seller . |
| 已打包 | Packaged | Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. |
| 待支付国际运费 | International delivery fee pending | Parcel submitted. Waiting for payment. |
| 操作中 | Processing | International shipping fee paid. Waiting for shipment from warehouse. |
| 运输中（国际） | Shipped (International) | The item has been sent out. |
| 确认收货 | Confirmed Receipt | You have received the parcel. |
3、Tracking your package（Local）
Before purchased, Koopbuy will send you a shopping list, waiting for you to confirm the information of items and amount.
After purchased, Koopbuy will update order numbers for you, you can contact the seller with order numbers, make sure they has sent out items to Koopbuy’s warehouse.
If you are buying directly, you can check the order number and logistics information yourself.
For example, if you shop on Taobao, you can find the order information in the order center.
Firstly, find the portal about “my Taobao”, and then click the purchased goods.
Secondly, check your order list, you can find the order number and the logistics information.
Finally, click the button”check the logistics”, you can track your package.
How to shop on Taobao by yourself, you can see another article：How to shop on Taobao
4、Tracking your package（International）
We’ve prepared another article to help you：Track your package
5、Frequently Asked Questions（FAQ）
Q：Can I modify my order after the order has been submitted?
A：The seller has not yet delivered items:We will negotiate with seller to modify.
The seller has delivered items:We cannot negotiate with seller to modify at this stage. If you adhere to replace, you can request returns service after items have arrived to our warehouse, and then resubmit the order to buy your modified options, but delivery fee caused in returning your previous items would need to be paid by you.
Q：Items have been ordered, how long will be delivered from seller?
A：Taobao, 1688, Pingduoduo or Weidian sellers will generally ship within 3 to 7 days.(except for part of the customized products and pre-order items)
Q：How long does the Chinese domestic delivery take?
A：Koopbuy’s warehouse is located in Guangzhou, Guangdong.
The lead time is usually:
2 to 4 business days for the Pearl River Delta region;
3 to 5 business days for the Yangtze River Delta region;
and 7 business days for remote areas.