1、What is Taobao？

Taobao is one of the largest online markets in China, selling anything and everything you could possibly imagine. It’s been compared to Amazon on steroids. Do you know how to shop on Taobao？

Your friends keep showing off all the amazing and super cheap stuff they got on TaoBao, but you’ve yet to take the plunge. If you can’t read Chinese it can be a bit daunting, but don’t worry, this article how to shop on TaoBao guide will help you, so you can be a part of the shopping revolution.

Koopbuy is a trusted shopping agent help you to buy any items from China. Please join Koopbuy’s discord space, start your happy shopping journey.

2、Preparatory work

Working cell phone number: use to register a Taobao account

Credit/Debit card: pay for the orders, card types includelike American Express, Visa, Mastercard, Discover, Japan Credit Bureau, UnionPay, Diners Club

Koopbuy’s warehouse address: for receiving goods, so koopbuy team can send the goods for your country or region, here is koopbuy’s warehouse address:

Warehouse address(Chinese)	广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号
Recipient	(your name)c/o Markfor example, your name is John, you can sign it (John)c/o Mark
Number	+86 18588863686

3、Shop on Taobao-website

STEP1：Enter Taobao website

Open Taobao website https://www.taobao.com/, change the country or region to global in the upper left corner.

This step is important, otherwise you cannot pay in foreign currency.

STEP2：Register Taobao account

Find the text button”免费注册free register”, click it, prepare to register a Taobao account.

First of all, you can change the language to English register yourself easily.

Secondly, select the country to which your phone number belongs, then enter your working cell phone number.

Thirdly, click the text button”Request Verification Code”, waiting for the verification code and fill in the blanks.

Finally, click the button”Agree and Register”, wait a few seconds to successfully register a Taobao account.

STEP3：Login in

Find the text button”亲，请登录login in”, click it, prepare to login in Taobao, use your newly registered Taobao account.

If you’ve registered before, just log in.

First of all, you can change the login mode to SMS login.

Secondly, select the country to which your phone number belongs, then enter your working cell phone number in the blanks.

Thirdly, click the text button”获取验证码Request Verification Code”, waiting for the verification code and fill in the blanks.

Finally, click the button”登录login in”, you have successfully logged in to Taobao, get ready to have fun shopping.

STEP4：Shop on Taobao

You can find any goods by the search box, for example, if i want to buy some shoes, i can input “shoes” in the search box, then click the “搜索 Search button”, Taobao will show me the goods about “shoes”.

As you can see, we have a lot of shoes to choose from on the search results page, you can browse to select one of the items, then click on its image to enter the purchase.

STEP5：Select and buy

In the Product details page, you can view the details of the product, if you like it, you can chose the color/classification颜色分类 and size尺码, and buy it now or add to cart.

STEP6：Add Koopbuy’s warehouse address

You must Add Koopbuy’s warehouse address for receiving goods, so koopbuy team can send the goods for your country or region, here is koopbuy’s warehouse address:

Warehouse address(Chinese)	广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号
Recipient	(your name)c/o Markfor example, your name is John, you can sign it (John)c/o Mark
Number	+86 18588863686

This step is a hassle, but once you set it up, you don’t have to bother anymore,.After you click Buy, you will be presented with an item confirmation page where you will need to enter the warehouse address.

If you had been set it up, just choose it, if you don’t, use new address使用新地址.

Click the text button”使用新地址use new address”, then copy our warehouse address and fill it in the blanks.

Please remember to use the address in Chinese, otherwise the delivery staff will not recognize the address.

In this step, it’s hard to choose the address information about city and district, don’t worry, we will teach you how to choose step by step, okay.

STEP7：Submit order

After filling in the shipping address, check your order one last time, mainly color, size and quantity.

Choose Foreign currency payment外币, that is important, otherwise you may not pay successfully, and then submit order.

STEP8：Pay for the order

After you submit the order, you must to pay for the order.

First of all, you can change currency of payment, for example, you can change the currency to EUR(€) or USD($).

Secondly, select your Credit/Debit Card or enter your new card information.

Finally, check the order amount and pay for the order.

Congratulations on your success in Taobao shopping！Wait for the merchant to deliver the goods to Koopbuy’s warehouse.

4、Shop on Taobao-App

STEP1：Download Taobao App

You need to download the Taobao App from an app market, such as appstore, type in taobao to find it and download.

Then open it and credit the botton”My taotao我的淘宝”, and open the login screen. If you get a Taobao account, just login it, otherwise, create a new account.

STEP2：Register Taobao account

Find the text button”立即注册free register”, click it, prepare to register a Taobao account.

First of all, click and select the country to which your phone number belongs.

Secondly, enter your working cell phone number.

Thirdly, tick the boxes and click the button”免费注册”.

Finally, waiting for the verification code and fill in the blanks, wait a few seconds to successfully register a Taobao account.

STEP3：Login in Taobao

If you’ve registered before, just log in.

First of all, you can change the login mode to SMS login.

Secondly, select the country to which your phone number belongs.

Thirdly, enter your working cell phone number in the blanks and click the button”登录login in”.

Finally, waiting for the verification code and fill in the blanks, you have successfully logged in to Taobao, get ready to have fun shopping.

STEP4：Change the country or region to global

Before shop on Taobao, you have to change the country or region to global，this step is important, otherwise you cannot pay in foreign currency.

Firstly, credit the botton”My taotao我的淘宝”, and find the”设置setting”botton,then click it.

Secondly, find the”通用general”botton, then click it too.

Thirdly, find the”国家/地区country or region”botton, click it again.

Finally, change the country or region to global, and confirm it.

STEP5：Shop on Taobao

You can find any goods by the search box, for example, if you want to buy some shoes, you can input “shoes” in the search box, then click the “搜索 Search”button, Taobao will show me the goods about “shoes”.

As you can see, we have a lot of shoes to choose from on the search results page, you can browse to select one of the items, then click on its image to enter the purchase.

STEP6：Select and add to cart

In the Product details page, you can view the details of the product, if you like it, you can chose the color/classification颜色分类 and size尺码, and buy it now or add to cart.

It is recommended that you add them all to the shopping cart and then you can pay together for more convenience.

After selecting several items, find the cart button and prepare to pay.

STEP7：Add Koopbuy’s warehouse address

You must Add Koopbuy’s warehouse address for receiving goods, so koopbuy team can send the goods for your country or region.

In the App, you can copy the entire address to add intelligently.

Firstly, copy the warehouse address below:

收件人：(your name)c/o Mark

手机号码：18588863686

地址：广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号

Secondly, Click the text button”使用新地址use new address”, then find the blanks about”Intelligent filling”,then click it.

Thirdly, copy and paste the Koopbuy’s warehouse address, then Paste and identify.

Finally, the app will fill in the address intelligently and save it.

STEP8：Pay for the order

After you add Koopbuy’s warehouse address, you can pay for the order.

First of all, you can select the payment method, credit card is recommended.

Secondly, select your Credit/Debit Card or enter your new card information.

Finally, check the order amount and pay for the order.

Congratulations on your success in Taobao shopping！Wait for the merchant to deliver the goods to Koopbuy’s warehouse.

5、After Shop on Taobao

Step1：Order inquiry

Make sure the seller had delivered the items to Koopbuy’s warehouse, if you don’t know how to check the order, please read this article:Order inquiry instructions

Step2：Pay the international freight

Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. 

Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. We’ll let you know the weight of the package, and tell you about the the international freight.

For more process description, please read this article:Forwarding

Disclaimer about purchasing agent

All products available for shopping agent service displayed on Koopbuy are products retrieved from third-party shopping platforms, the products are not directly sold by Koopbuy.

Thus, in case of any infringement issue involved by the aforesaid products, all liabilities incurred shall be borne by the corresponding sellers on the third-party platform while Koobbuy will not undertake any relevant, collateral or joint liability.

Classification	Specification
1. Sensitive goods:	Contains sensitive items such as essential oils, care solutions, lubricants, batteries, glues, etc. In order to ensure your normal delivery, we will remove them for you.
2.Customs policy:	Products containing brands, large amounts of liquids/powders, electrically charged goods, food/medicines, etc. may be restricted by customs policies and pose certain shipping risks. This site is not responsible for customs clearance and related legal liability if there are consequences due to the above risks
3. Unable to professionally inspect the goods:	If you purchase electrical appliances, brand products, tickets, cards, models, etc., we will not be able to conduct professional inspections (quality, authenticity, completeness, etc.) for the products you ordered; the quality inspector can only inspect them during acceptance Whether the appearance of the product is intact and whether the accessories are complete, but it is impossible to turn on the product to check whether there are quality problems.
4. Easily damaged items:	Contains ceramic/glass products, irregular-shaped products (wiper blades, car fenders, etc.). The products are tossed many times during transportation, which may cause the products to be worn or broken. Please purchase with caution. We guarantee the integrity of the product before shipment. However, if the product is damaged during delivery and is determined to be fragile by the logistics, you will be responsible for the resulting loss.
5. Customized products:	If the order you submit is a customized product, it is recommended that you negotiate with the merchant. Order this item according to your ideas and creativity. After successful negotiation with the merchant, you will be required to provide the Wangwang, contact information or password to contact the merchant. We are unable to conduct professional inspections for this type of product, and you will be responsible for any resulting losses.
6. Deposit form:	Due to the regulations of Taobao sellers, the deposit cannot be canceled after the auction. At the same time, you need to follow the information released by the seller to make up the balance, and the goods can be shipped after making up the payment. If the balance is not paid by the due date, the deposit will not be refunded.
7. The seller has low reputation:	It is recommended that you choose a store with a store reputation of more than three hearts and pay a Taobao deposit to purchase goods. Stores with low merchant reputation and that have not paid insurance may have disputes such as sellers not delivering goods, false delivery, after-sales, rights protection, etc. The resulting losses must be borne by you.
8. “CD” and “figure” products:	Since “CD” and “hand-made” products have high collection value, in order not to affect the user’s collection, the inspection standard for such products is to inspect the goods without opening the plastic bag, and can only inspect whether the appearance is damaged and whether the interior is damaged. The details of the package cannot be verified specifically, and the resulting risks must be borne by you.
If the order you submit involves the above risks, we will regard you as having read and accepted the above terms. Please be sure to read them carefully. koopbuy reserves all rights of interpretation!

Disclaimer about international logistics

1. No compensation will be provided for package lost due to force majeure such as war or natural disasters.

2. If the items sent violate the prohibition or restriction regulations, no compensation will be paid if they are confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;

3. If the package is intact and has no trace of disassembly when delivered, and the weight has not been reduced, but the internal parts are missing or damaged, no compensation will be provided;

4. If the package track shows that it has not been properly delivered, and the logistics provider’s inquiry confirms that the package has been confiscated by customs, the logistics provider’s inquiry will prevail and no compensation will be paid;

5. No compensation will be given if the package is lost or the contents are short due to the customer’s responsibility or the items being sent;

6. No compensation will be given if the customer fails to inquire or make a claim for compensation from the date of handing in the package to the expiration of the inquiry period;

7. No compensation will be given if international package is detained, confiscated or destroyed by the country of destination in accordance with its domestic laws.

The final interpretation right of the above content belongs to koopbuy platform, thank you for your understanding.

What is the use of track?

We will send you the tracking number after send out for delivery, so that you can track your package. Enter your tracking number, it will tell you where is your package.

How to use the track tool?

Step1：open the track pape

Open koopbuy website https://koopbuy.com/track/, make sure you had see this page below.

Step2：enter your tracking number

Find the field name of “Tracking number”, click it, and then enter your tracking number. If you have more than one tracking number, separate them with spaces or commas.

Step3：View the waybill information

Click the query bottom after you had entered your tracking number, you can see the waybill information and tracking detail below.

What is the use of shipping fee estimation?

If you have the question: how much should i pay for the shipping fee? Estimation will tell you the answer. The shipping fee estimate tool allows you to enter your country of delivery and the weight of the package, and then estimate the approximate cost.

Please join Koopbuy’s discord space, start your happy shopping journey.

Before you use the estimation tool, you must know the approximate weight of your order. For example, you want to purchase 14 T-shirts or 2 pairs of shoes, you can enter the weight by 5kg. These input weights are for reference only, because with or without shoeboxes and other packaging will have a large error, for more information, please contact your sales representative.

How to use the estimation?

Step1：open the estimation pape

Open koopbuy website https://koopbuy.com/estimation/, make sure you had see this page below.

Step2：enter your country of delivery

Find the field name of “Receiving area”, click it, and then choose your country or region from the list.

You can also enter your country’s name so that you can find it faster, entering the country abbreviation is also acceptable. For example, enter the “US”, the United States appeares in the list.

Step3：enter the weight of package

Find the field name of “Weight”, click it, and then enter the weight of package.The weight depends on what you buy, for example, the weight of 10 pieces of clothes is about 2 kg, so you can enter 2 in the field of “Weight”.

Step4：View shipping prices

Click the query bottom after you had entered your country of delivery and the weight of package, you can see the shipping prices below.

Tips

1. The above rates and shipping times are for reference only. For more information, please contact your sales representative. 

2. No compensation shall be given for loss or damage caused by strike, war, natural disaster, aircraft mechanical failure or other force majeure factors. 

3. If the goods sent violate the prohibition or restrictions, they are confiscated by the competent authorities or dealt with according to law, no compensation will be paid.

4. If the package is delivered in good condition, with no signs of disassembly and no reduction in weight, but the contents are lost or damaged, no compensation will be paid.

5. If the package tracking shows that the delivery is not correct and the logistics provider’s inquiry confirms that the package is lost, the inquiry result of the logistics provider shall prevail and no compensation shall be paid.

6. If the package is lost or the contents are short due to the responsibility of the customer or the delivery of goods, no compensation will be given.

7. If the package track shows that it has not been properly delivered, and the logistics provider’s inquiry confirms that the package has been confiscated by customs, the logistics provider’s inquiry will prevail and no compensation will be paid.

8. If the customer does not make an inquiry or claim within the period from the date of delivery of the package to the expiration of the inquiry period, no compensation will be paid.

9. Delivery means that the customer has read the remarks and shipping terms in detail, and accept the constraints of the terms.

The final interpretation of the above content belongs to Koopbuy platform, thank you for your understanding.