1、Pay with Alipay or WeChat is necessary

Pay with Alipay or WeChat is necessary, it is not only necessary for online shopping on Taobao or Weidian in China, but also if you have the opportunity to travel in China, offline payment will become very convenient.

Alipay or Wechat Pay are necessary, because Taobao or 1688 can only use Alipay, Weidian can only be paid by Wechat Pay, they belong to different companies’ applications. Although it sounds a bit cumbersome, it is recommended to use them all.

Koopbuy is a trusted shopping agent help you to buy any items from China. Please join Koopbuy’s discord space, start your happy shopping journey.

2、Preparatory work

Working cell phone number: Use to register a Alipay or WeChat account, make sure the phone number can receive SMS verification code.

Credit/Debit card: Add a bank card to Alipay or Wechat, card types include Visa, Mastercard, Discover, Diners Club

National identity document: Used for identity authentication when binding bank cards, like passport.

3、How to pay with Alipay？

Step1: Download Alipay App and register

You need to download the Taobao App from an App market, such as Appstore, type in Alipay to find it and download.

Then, tap “sign up” to register,choose international version.

Step2: Add bank card

Tap “Add now” and follow on-page prompts to complete the process.

Step3: Pay on Taobao or 1688 with Alipay

Shopping on Taobao, at the last time of payment, you can select the payment method, credit card is recommended, but you can use Alipay now.

If you don’t know how to shop on Taobao, you can see this article: How to shop on Taobao

4、How to pay with WeChat？

Step1: Download WeChat App and register

You need to download the WeChat App from an App market, such as Appstore, type in WeChat to find it and download.

Open the WeChat app, and register with your phone number or just sign in if you have already registered.

Step2: Add bank card as shown below

Tap “Me”-“Servives”-“Wallet”-“Add a card” -“Cards”and follow on-page prompts to complete the process.

Step3: Pay on Weidian with WeChat Pay

Shopping on Weidian, at the last time of payment, you can select the WeChat pay now.

1、What is forwarding service？

Koopbuy provides a forwarding service, different with shopping agent service, you can buy the items from the sellers by yourself, and make sure the sellers delivered items to Koopbuy’s warehouse, finally, Koopbuy will help you with quality inspection and international shipping issues.

Please join Koopbuy’s discord space, start your happy shopping journey.

As you know, Koopbuy also provides a purchasing agent service too, you submit the purchasing order, Koopbuy will buy the items from the sellers for you, waiting for the sellers delivered items to Koopbuy’s warehouse, finally, Koopbuy will send the items to your country by global shipping. For more purchasing agent service informations, you can see the article：Shopping Agent Service

2、How to use the forwarding service？

Step1：Copy Koopbuy’s warehouse address

You must add koopbuy’s warehouse address in your order before you pay for the items, make sure the sellers delivered items to Koopbuy’s warehouse. Here is our address：

收件人：(your name)c/o Mark

手机号码：18588863686

地址：广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号

If you don’t know how to shop by yourself, we had provided another article for you：How to shop on Taobao

Step2：Submit your product link and tracking number

After you buy the items from the sellers, you must send your product link and tracking number to Koopbuy by WhatsApp or Discord.

You may have the question：how to find the tracking number？Don’t worry, ask your seller, or check it by yourself. 

For example, if you shop on Taobao website, you can find the tracking numbers in order center. 

Firstly, find the portal about “my Taobao”, and then click the purchased goods.

Secondly, check your order list, you can find the order number and the logistics information.

Finally, click the button”check the logistics”, you can find the tracking number and copy it.

If you shop on Taobao App, you can also find the tracking numbers in order center. 

Firstly, find the button about “my Taobao”, and then click in my order.

Secondly, check your order list, you can find the text button：check the logistics，click it.

Finally, you can see the tracking number and copy it.

STEP 3 Koopbuy inspection and storage

Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.

STEP 4 Koopbuy packing and forwarding

Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. We’ll let you know the weight of the package, and tell you about the the international freight.

STEP 5 Pay the international freight

You have to pay the international freight first, here is koopbuy’s PayPal payment information:

Receipt account: cenwanjin@163.com

Mobile number: +86 185 8886 3686

Please note that you must choose (family and friend) transfer when paying with PayPal, otherwise we will not be able to help you order, thank you!

STEP 6 Waiting for your package to arrive

We will send you the tracking number after send out for delivery, so that you can track your package ,be patient and waiting for your package to arrive.

1、Where is my order？

Where is my order？Has the seller delivered？Have the goods arrived？These problems seem to be related to order status.

Dear customers, before or after you choose koopbuy’s shopping agent service, you must get some questions, the most important thing is, where is my order now？

Don’t worry, koopbuy will tell you the status about your purchase order.

2、Purchase order status description

Generally, your purchase order gets several status below：

Status（Chinese）	Status（English）	Description
待确认	Confirmation pending	Koopbuy need to confirm information with you
待付款	Payment Pending	Order submitted and pending for payment, please complete the payment within 48 hours or it will be canceled automatically.
已采购	Purchased	The order has been purchased; waiting for delivery to Koopbuy’s warehouse.
运输中（国内）	Shipped (Local)	Seller has sent out items to Koopbuy’s warehouse.
已签收	Received	The order has arrived at Koopbuy’s warehouse; waiting for inspection
已质检	Inspected	A series of quality inspection will be carried out and the photos will be taken for you to view the items.
退款换货	Returned/Exchanged	If your items get any problem, Koopbuy will help you to return or exchange with the seller .
已打包	Packaged	Koopbuy will submit different orders into one parcel, help you to save the global shipping fee.
待支付国际运费	International delivery fee pending	Parcel submitted. Waiting for payment.
操作中	Processing	International shipping fee paid. Waiting for shipment from warehouse.
运输中（国际）	Shipped (International)	The item has been sent out.
确认收货	Confirmed Receipt	You have received the parcel.

3、Tracking your package（Local）

Before purchased, Koopbuy will send you a shopping list, waiting for you to confirm the information of items and amount.

After purchased, Koopbuy will update order numbers for you, you can contact the seller with order numbers, make sure they has sent out items to Koopbuy’s warehouse.

If you are buying directly, you can check the order number and logistics information yourself.

For example, if you shop on Taobao, you can find the order information in the order center.

Firstly, find the portal about “my Taobao”, and then click the purchased goods.

Secondly, check your order list, you can find the order number and the logistics information.

Finally, click the button”check the logistics”, you can track your package.

How to shop on Taobao by yourself, you can see another article：How to shop on Taobao

4、Tracking your package（International）

We’ve prepared another article to help you：Track your package

5、Frequently Asked Questions（FAQ）

Q：Can I modify my order after the order has been submitted?

A：The seller has not yet delivered items:We will negotiate with seller to modify.

The seller has delivered items:We cannot negotiate with seller to modify at this stage. If you adhere to replace, you can request returns service after items have arrived to our warehouse, and then resubmit the order to buy your modified options, but delivery fee caused in returning your previous items would need to be paid by you.

Q：Items have been ordered, how long will be delivered from seller?

A：Taobao, 1688, Pingduoduo or Weidian sellers will generally ship within 3 to 7 days.(except for part of the customized products and pre-order items) 

Q：How long does the Chinese domestic delivery take?

A：Koopbuy’s warehouse is located in Guangzhou, Guangdong. 

The lead time is usually:

2 to 4 business days for the Pearl River Delta region;

3 to 5 business days for the Yangtze River Delta region; 

and 7 business days for remote areas.