Dear Koopbuy users,

We would like to inform you that our company will be on holiday for the Spring Festival. The Spring Festival is the most important traditional festival in China. It is a time when our employees, who may be from far – flung hometowns, are eager to return to their families and reunite with them.

According to relevant regulations,this year, the Koopbuy team will be on holiday for 11 days from January 24 to February 3(Beijing time, UTC+8).

For shopping orders arriving at the warehouse after January 21, the warehouse will only provide QC, return or exchange processing, and will not be able to submit international shipping orders.

There will be no staff on duty during the holidays, so please check the status of your package transfer on https://koopbuy.com/track/. If there is an emergency, please leave a message for Markham (WhatsApp: +8613250302948)

Thank you all for your continued support and trust in koopbuy, and wish you all a happy holiday!

Best wishes!

Koopbuy Team

2025-1-14

Dear Koopbuy users,

We would like to inform you that in celebration of New Year’s Day, our company will be on holiday on January 1(Beijing time, UTC+8).

There will be no staff on duty during the holiday, so please check the status of the items by yourselves on www.koopbuy.com. If there is an emergency, please leave a message to Markham (WhatsApp: +8613250302948)

We hope you all have a wonderful New Year’s Day!

Best wishes!

Koopbuy Team

2024-12-29

Dear Koopbuy users:

Good news! We have received a notice from Canada Post that they will resume work on December 17, Canada time. Priority will be given to handling backlogged packages at that time, and the delivery of packages will be delayed compared to usual.

No new packages will be accepted and no pickup service will be provided before December 19, Canada time. For more details, please visit the official website of Canada Post:

https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

Regarding whether Canada Post delivery routes are open, Koopbuy will continue to pay attention to Canada Post’s processing and operation recovery and notify you separately.

Thank you for your understanding and support!

Best wishes

The Koopbuy team 

2024-12-17

Dear Koopbuy users,

Upon notification from the logistics provider, after entering the peak season of international transportation, the freight volume of airlines and logistics companies has increased significantly, resulting in a continuous increase in shipping costs. Koopbuy needs to adjust the freight rates of the following logistics routes:

UK RM Line-F

UK RM Line-E

HK-FEDEX

GZ-FEDEX

SH-FEDEX

Europe DHL Line

EU DHL Line-E

EU DHL Line-F

EU DPD Line-T

Europe DPD Line-F

Australia line

Koopbuy always takes users’ experience and interests as our top priority, after careful consideration, we will adjust the freight of the above eleven lines as of 09:00, Dec.06(Beijing Time).For any parcel sent before the new freight takes effect, the current freight will still apply.

For the new shipping prices, please refer to the shipping estimate pagehttps://koopbuy.com/estimation/

Thanks for your understanding and support!

Best wishes!

The Koopbuy Team

2024-12-02

Dear Koopbuy users:

Due to the national strike of the Canadian Post Union, no progress in negotiations has been made (pick-up and transhipment of goods at the airport has been stopped), Canada line will suspend service immediately(24:00 on November 21st, Beijing time) and the resumption time will be notified separately.

In response to the impact of force majeure caused by the strike, Koopbuy has now added CA UPS line-F, and the local carrier in the Canada is UPS.The details of the line are as follows:

Estimated Delivery Time: 8-15 working days

Billing Method: Fees are charged by the greater of the actual weight and volume weight; volume weight (KG) = L (CM) * W (CM) * H (CM) / 8,000

We are committed to integrating more quality routes and services to enhance your shopping experience, more route information please check in https://koopbuy.com/estimation/

We apologize for the inconvenience caused to you!

Best wishes

The Koopbuy team

2024-11-21

Dear Koopbuy users,

Due to the latest customs clearance policy of the United States Customs, US UDEL Line will suspend service immediately and the resumption time will be notified separately. We apologize for the inconvenience caused to you!

Best wishes

The koopbuy team

2024-11-18

Dear Koopbuy users:

We have received a notice from Canada Post that because the Canadian Postal Union has started a nationwide strike, Canada Post has stopped picking up parcels at the airport. This strike may cause delays in the collection, transportation and delivery of packages on the Canada line. Koopbuy will pay close attention to the latest information. The strike is a force majeure factor. We are sorry that we cannot compensate for various problems such as cargo delays caused by the strike.

Thanks for your understanding and support!

The koopbuy team

2024-11-16

Dear Koopbuy users,

The peak season for international transportation is approaching, and the cargo volume of airlines and logistics carriers has increased dramatically, resulting in the possibility of delayed transit of packages on various routes (usually delayed by 3-5 days).

We apologize for the inconvenience caused to you!

For more Europe shipping options, our platform will introduce a new line—Europe DPD Line-F(the local carrier in the Europe is DPD)—starting Nov 07. Reference shipping time 5-15 working days.

We are committed to integrating more quality routes and services to enhance your shopping experience, more route information please check in koobuy.com.

Best wishes

The koopbuy team

2024-11-06

Dear Koopbuy users,

For all of you looking for more shipping options, our platform will introduce a new line—US UDEL Line(the local carrier in the United States is UDEL or UPS)—starting Oct 25. The line offers more preferential prices than FedEx to the United States.

The details of the line are as follows:

Estimated Delivery Time: 10-20 working days

Billing Method: Fees are charged by the greater of the actual weight and volume weight; volume weight (KG) = L (CM) * W (CM) * H (CM) / 8,000

We are committed to integrating more quality routes and services to enhance your shopping experience, more route information please check in koobuy.com.

Best wishes

The koopbuy team

2024-10-25

As we know, Double 11 is a big shopping day, that means lots of packages need to be handled, we suggest you choose and contract with a reliable shopping agent now. At the same time, you can check the shipping price in advance at the shopping agent.

Please join Koopbuy’s discord space, start your happy shopping journey.

Dear Koopbuy users,

Upon notification from the logistics provider, the freight of Europe DHL for Koopbuy will be adjusted due to the cost of aviation. Since Koopbuy always takes users’ experience and interests as our top priority, after careful consideration, we will adjust the freight of the Europe DHL Line/EU DHL Line-F/EU DHL Line-E as of [09:00a.m., Oct.16(Beijing Time)]. For any parcel sent before the new freight takes effect, the current freight will still apply.

For the new shipping prices, please refer to the shipping estimate pagehttps://koopbuy.com/estimation/

Thanks for your understanding and support!

The Koopbuy Team

Oct 13, 2024