We will send you the tracking number after send out for delivery, so that you can track your package. Enter your tracking number, it will tell you where is your package.
Find the field name of “Tracking number”, click it, and then enter your tracking number. If you have more than one tracking number, separate them with spaces or commas.
Step3：View the waybill information
Click the query bottom after you had entered your tracking number, you can see the waybill information and tracking detail below.
If you have the question: how much should i pay for the shipping fee? Estimation will tell you the answer. The shipping fee estimate tool allows you to enter your country of delivery and the weight of the package, and then estimate the approximate cost.
Before you use the estimation tool, you must know the approximate weight of your order. For example, you want to purchase 14 T-shirts or 2 pairs of shoes, you can enter the weight by 5kg. These input weights are for reference only, because with or without shoeboxes and other packaging will have a large error, for more information, please contact your sales representative.
Find the field name of “Receiving area”, click it, and then choose your country or region from the list.
You can also enter your country’s name so that you can find it faster, entering the country abbreviation is also acceptable. For example, enter the “US”, the United States appeares in the list.
Step3：enter the weight of package
Find the field name of “Weight”, click it, and then enter the weight of package.The weight depends on what you buy, for example, the weight of 10 pieces of clothes is about 2 kg, so you can enter 2 in the field of “Weight”.
Step4：View shipping prices
Click the query bottom after you had entered your country of delivery and the weight of package, you can see the shipping prices below.
Tips
1. The above rates and shipping times are for reference only. For more information, please contact your sales representative.
2. No compensation shall be given for loss or damage caused by strike, war, natural disaster, aircraft mechanical failure or other force majeure factors.
3. If the goods sent violate the prohibition or restrictions, they are confiscated by the competent authorities or dealt with according to law, no compensation will be paid.
4. If the package is delivered in good condition, with no signs of disassembly and no reduction in weight, but the contents are lost or damaged, no compensation will be paid.
5. If the package tracking shows that the delivery is not correct and the logistics provider’s inquiry confirms that the package is lost, the inquiry result of the logistics provider shall prevail and no compensation shall be paid.
6. If the package is lost or the contents are short due to the responsibility of the customer or the delivery of goods, no compensation will be given.
7. If the package track shows that it has not been properly delivered, and the logistics provider’s inquiry confirms that the package has been confiscated by customs, the logistics provider’s inquiry will prevail and no compensation will be paid.
8. If the customer does not make an inquiry or claim within the period from the date of delivery of the package to the expiration of the inquiry period, no compensation will be paid.
9. Delivery means that the customer has read the remarks and shipping terms in detail, and accept the constraints of the terms.
The final interpretation of the above content belongs to Koopbuy platform, thank you for your understanding.
The shopping agent service, is a way to help you buy anything from China. For example, you can choose a lot of items from Taobao, Weidian, or 1688, submit the purchasing order to Koopbuy, we will buy your items from the sellers, when the items delivered to Koopbuy’s warehouse, safe and fast quality inspection will begin, make sure there are no problems with your items.
Finally, Koopbuy will send the items to your country by global shipping. Compared with other shopping platforms, our international shipping costs are very advantageous. Come and try it!
Koopbuy also provide the forwarding service, you can buy the items from the sellers by yourself, we’ll take care of the rest. For more service details, please see other articles: Forwarding Service
2、How to use shopping agent service？
STEP 1 Select items
Find the product you want to buy on Weidian/ Taobao / Tmall / 1688, and copy the product link，remember to choose the color/classification and size what you like.
STEP 2 Submit order
Open koopbuy website https://koopbuy.com/, click the homepage, find the “Purchasing Order”，and then submit your order.
STEP 3 Check your items
Once you submit the order，koopbuy will check it in 48 hours, further organize the purchase order to you, please check it again, make sure the items are what you need, by the way, in the meanwhile, check about your order total amount.
STEP 4 Pay for items
So far, koopbuy only supports PayPal payments, here is koopbuy’s PayPal payment information:
Receipt account: cenwanjin@163.com
Mobile number: +86 185 8886 3686
Please note that you must choose (family and friend) transfer when paying with PayPal, otherwise we will not be able to help you order, thank you!
STEP 5 Koopbuy purchase
Our shopping agents will contact the seller and purchase your ordered items, then send it to koopbuy’s warehouse.
Chinese domestic delivery duration is around 3-5 working days, by the way, if the items belong to pre-sale items, they will cost more days, don’t worry and be patient.
After purchased, Koopbuy will update order numbers for you, you can contact the seller with order numbers, make sure they has sent out items to Koopbuy’s warehouse. We will help you to check your order: Order inquiry instructions
During the purchasing process, you can contact Koopbuy if you have any questions.
STEP 6 Koopbuy inspection and storage
Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
STEP 7 Koopbuy packing and weighing
Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. We’ll let you know the weight of the package, and tell you about the the international freight.
STEP 8 Pay the international freight
You have to pay the international freight first, here is koopbuy’s PayPal payment information:
Receipt account: cenwanjin@163.com
Mobile number: +86 185 8886 3686
Please note that you must choose (family and friend) transfer when paying with PayPal, otherwise we will not be able to help you order, thank you!
STEP 9 Waiting for your package to arrive
We will send you the tracking number after send out for delivery, so that you can track your package ,be patient and waiting for your package to arrive.
Disclaimer
All products available for shopping agent service displayed on Koopbuy are products retrieved from third-party shopping platforms and are not directly sold by Koopbuy. Thus, in case of any infringement issue involved by the aforesaid products, all liabilities incurred shall be borne by the corresponding sellers on the third-party platform while Koobbuy will not undertake any relevant, collateral or joint liability.
