Pay with Alipay or WeChat is necessary, it is not only necessary for online shopping on Taobao or Weidian in China, but also if you have the opportunity to travel in China, offline payment will become very convenient.
Alipay or Wechat Pay are necessary, because Taobao or 1688 can only use Alipay, Weidian can only be paid by Wechat Pay, they belong to different companies’ applications. Although it sounds a bit cumbersome, it is recommended to use them all.
Koopbuy is a trusted shopping agent help you to buy any items from China. Please join Koopbuy’s discord space, start your happy shopping journey.
2、Preparatory work
Working cell phone number: Use to register a Alipay or WeChat account, make sure the phone number can receive SMS verification code.
Credit/Debitcard: Add a bank card to Alipay or Wechat, card types include Visa, Mastercard, Discover, Diners Club
National identity document: Used for identity authentication when binding bank cards, like passport.
3、How to pay with Alipay？
Step1: Download Alipay App and register
You need to download the Taobao App from an App market, such as Appstore, type in Alipay to find it and download.
Then, tap “sign up” to register,choose international version.
Step2: Add bank card
Tap “Add now” and follow on-page prompts to complete the process.
Step3: Pay on Taobao or 1688 with Alipay
Shopping on Taobao, at the last time of payment, you can select the payment method, credit card is recommended, but you can use Alipay now.
If you don’t know how to shop on Taobao, you can see this article: How to shop on Taobao
4、How to pay with WeChat？
Step1: Download WeChat App and register
You need to download the WeChat App from an App market, such as Appstore, type in WeChat to find it and download.
Open the WeChat app, and register with your phone number or just sign in if you have already registered.
Step2: Add bank card as shown below
Tap “Me”-“Servives”-“Wallet”-“Add a card” -“Cards”and follow on-page prompts to complete the process.
Step3: Pay on Weidian with WeChat Pay
Shopping on Weidian, at the last time of payment, you can select the WeChat pay now.
Koopbuy provides a forwarding service, different with shopping agent service, you can buy the items from the sellers by yourself, and make sure the sellers delivered items to Koopbuy’s warehouse, finally, Koopbuy will help you with quality inspection and international shipping issues.
As you know, Koopbuy also provides a purchasing agent service too, you submit the purchasing order, Koopbuy will buy the items from the sellers for you, waiting for the sellers delivered items to Koopbuy’s warehouse, finally, Koopbuy will send the items to your country by global shipping. For more purchasing agent service informations, you can see the article：Shopping Agent Service
2、How to use the forwarding service？
Step1：Copy Koopbuy’s warehouse address
You must add koopbuy’s warehouse address in your order before you pay for the items, make sure the sellers delivered items to Koopbuy’s warehouse. Here is our address：
收件人：(your name)c/o Mark
手机号码：18588863686
地址：广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号
If you don’t know how to shop by yourself, we had provided another article for you：How to shop on Taobao
Step2：Submit your product link and tracking number
After you buy the items from the sellers, you must send your product link and tracking number to Koopbuy by WhatsApp or Discord.
You may have the question：how to find the tracking number？Don’t worry, ask your seller, or check it by yourself.
For example, if you shop on Taobao website, you can find the tracking numbers in order center.
Firstly, find the portal about “my Taobao”, and then click the purchased goods.
Secondly, check your order list, you can find the order number and the logistics information.
Finally, click the button”check the logistics”, you can find the tracking number and copy it.
If you shop on Taobao App, you can also find the tracking numbers in order center.
Firstly, find the button about “my Taobao”, and then click in my order.
Secondly, check your order list, you can find the text button：check the logistics，click it.
Finally, you can see the tracking number and copy it.
STEP 3 Koopbuy inspection and storage
Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
STEP 4 Koopbuy packing and forwarding
Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. We’ll let you know the weight of the package, and tell you about the the international freight.
STEP 5 Pay the international freight
You have to pay the international freight first, here is koopbuy’s PayPal payment information:
Receipt account: cenwanjin@163.com
Mobile number: +86 185 8886 3686
Please note that you must choose (family and friend) transfer when paying with PayPal, otherwise we will not be able to help you order, thank you!
STEP 6 Waiting for your package to arrive
We will send you the tracking number after send out for delivery, so that you can track your package ,be patient and waiting for your package to arrive.
Where is my order？Has the seller delivered？Have the goods arrived？These problems seem to be related to order status.
Dear customers, before or after you choose koopbuy’s shopping agent service, you must get some questions, the most important thing is, where is my order now？
Don’t worry, koopbuy will tell you the status about your purchase order.
2、Purchase order status description
Generally, your purchase order gets several status below：
Status（Chinese）
Status（English）
Description
待确认
Confirmation pending
Koopbuy need to confirm information with you
待付款
Payment Pending
Order submitted and pending for payment, please complete the payment within 48 hours or it will be canceled automatically.
已采购
Purchased
The order has been purchased; waiting for delivery to Koopbuy’s warehouse.
运输中（国内）
Shipped (Local)
Seller has sent out items to Koopbuy’s warehouse.
已签收
Received
The order has arrived at Koopbuy’s warehouse; waiting for inspection
已质检
Inspected
A series of quality inspection will be carried out and the photos will be taken for you to view the items.
退款换货
Returned/Exchanged
If your items get any problem, Koopbuy will help you to return or exchange with the seller .
已打包
Packaged
Koopbuy will submit different orders into one parcel, help you to save the global shipping fee.
待支付国际运费
International delivery fee pending
Parcel submitted. Waiting for payment.
操作中
Processing
International shipping fee paid. Waiting for shipment from warehouse.
运输中（国际）
Shipped (International)
The item has been sent out.
确认收货
Confirmed Receipt
You have received the parcel.
3、Tracking your package（Local）
Before purchased, Koopbuy will send you a shopping list, waiting for you to confirm the information of items and amount.
After purchased, Koopbuy will update order numbers for you, you can contact the seller with order numbers, make sure they has sent out items to Koopbuy’s warehouse.
If you are buying directly, you can check the order number and logistics information yourself.
For example, if you shop on Taobao, you can find the order information in the order center.
Firstly, find the portal about “my Taobao”, and then click the purchased goods.
Secondly, check your order list, you can find the order number and the logistics information.
Finally, click the button”check the logistics”, you can track your package.
How to shop on Taobao by yourself, you can see another article：How to shop on Taobao
Q：Can I modify my order after the order has been submitted?
A：The seller has not yet delivered items:We will negotiate with seller to modify.
The seller has delivered items:We cannot negotiate with seller to modify at this stage. If you adhere to replace, you can request returns service after items have arrived to our warehouse, and then resubmit the order to buy your modified options, but delivery fee caused in returning your previous items would need to be paid by you.
Q：Items have been ordered, how long will be delivered from seller?
A：Taobao, 1688, Pingduoduo or Weidian sellers will generally ship within 3 to 7 days.(except for part of the customized products and pre-order items)
Q：How long does the Chinese domestic delivery take?
A：Koopbuy’s warehouse is located in Guangzhou, Guangdong.
The lead time is usually:
2 to 4 business days for the Pearl River Delta region;
3 to 5 business days for the Yangtze River Delta region;
Taobao is one of the largest online markets in China, selling anything and everything you could possibly imagine. It’s been compared to Amazon on steroids. Do you know how to shop on Taobao？
Your friends keep showing off all the amazing and super cheap stuff they got on TaoBao, but you’ve yet to take the plunge. If you can’t read Chinese it can be a bit daunting, but don’t worry, this article how to shop on TaoBao guide will help you, so you can be a part of the shopping revolution.
Koopbuy is a trusted shopping agent help you to buy any items from China. Please join Koopbuy’s discord space, start your happy shopping journey.
2、Preparatory work
Working cell phone number: use to register a Taobao account
Credit/Debitcard: pay for the orders, card types includelike American Express, Visa, Mastercard, Discover, Japan Credit Bureau, UnionPay, Diners Club
Koopbuy’s warehouse address: for receiving goods, so koopbuy team can send the goods for your country or region, here is koopbuy’s warehouse address:
Warehouse address(Chinese)
广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号
Recipient
(your name)c/o Markfor example, your name is John, you can sign it (John)c/o Mark
Number
+86 18588863686
3、Shop on Taobao-website
STEP1：Enter Taobao website
Open Taobao website https://www.taobao.com/, change the country or region to global in the upper left corner.
This step is important, otherwise you cannot pay in foreign currency.
STEP2：Register Taobao account
Find the text button”免费注册free register”, click it, prepare to register a Taobao account.
First of all, you can change the language to English register yourself easily.
Secondly, select the country to which your phone number belongs, then enter your working cell phone number.
Thirdly, click the text button”Request Verification Code”, waiting for the verification code and fill in the blanks.
Finally, click the button”Agree and Register”, wait a few seconds to successfully register a Taobao account.
STEP3：Login in
Find the text button”亲，请登录login in”, click it, prepare to login in Taobao, use your newly registered Taobao account.
If you’ve registered before, just log in.
First of all, you can change the login mode to SMS login.
Secondly, select the country to which your phone number belongs, then enter your working cell phone number in the blanks.
Thirdly, click the text button”获取验证码Request Verification Code”, waiting for the verification code and fill in the blanks.
Finally, click the button”登录login in”, you have successfully logged in to Taobao, get ready to have fun shopping.
STEP4：Shop on Taobao
You can find any goods by the search box, for example, if i want to buy some shoes, i can input “shoes” in the search box, then click the “搜索 Search button”, Taobao will show me the goods about “shoes”.
As you can see, we have a lot of shoes to choose from on the search results page, you can browse to select one of the items, then click on its image to enter the purchase.
STEP5：Select and buy
In the Product details page, you can view the details of the product, if you like it, you can chose the color/classification颜色分类 and size尺码, and buy it now or add to cart.
STEP6：Add Koopbuy’s warehouse address
You must Add Koopbuy’s warehouse address for receiving goods, so koopbuy team can send the goods for your country or region, here is koopbuy’s warehouse address:
Warehouse address(Chinese)
广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号
Recipient
(your name)c/o Markfor example, your name is John, you can sign it (John)c/o Mark
Number
+86 18588863686
This step is a hassle, but once you set it up, you don’t have to bother anymore,.After you click Buy, you will be presented with an item confirmation page where you will need to enter the warehouse address.
If you had been set it up, just choose it, if you don’t, use new address使用新地址.
Click the text button”使用新地址use new address”, then copy our warehouse address and fill it in the blanks.
Please remember to use the address in Chinese, otherwise the delivery staff will not recognize the address.
In this step, it’s hard to choose the address information about city and district, don’t worry, we will teach you how to choose step by step, okay.
STEP7：Submit order
After filling in the shipping address, check your order one last time, mainly color, size and quantity.
Choose Foreign currency payment外币, that is important, otherwise you may not pay successfully, and then submit order.
STEP8：Pay for the order
After you submit the order, you must to pay for the order.
First of all, you can change currency of payment, for example, you can change the currency to EUR(€) or USD($).
Secondly, select your Credit/Debit Card or enter your new card information.
Finally, check the order amount and pay for the order.
Congratulations on your success in Taobao shopping！Wait for the merchant to deliver the goods to Koopbuy’s warehouse.
4、Shop on Taobao-App
STEP1：Download Taobao App
You need to download the Taobao App from an app market, such as appstore, type in taobao to find it and download.
Then open it and credit the botton”My taotao我的淘宝”, and open the login screen. If you get a Taobao account, just login it, otherwise, create a new account.
STEP2：Register Taobao account
Find the text button”立即注册free register”, click it, prepare to register a Taobao account.
First of all, click and select the country to which your phone number belongs.
Secondly, enter your working cell phone number.
Thirdly, tick the boxes and click the button”免费注册”.
Finally, waiting for the verification code and fill in the blanks, wait a few seconds to successfully register a Taobao account.
STEP3：Login in Taobao
If you’ve registered before, just log in.
First of all, you can change the login mode to SMS login.
Secondly, select the country to which your phone number belongs.
Thirdly, enter your working cell phone number in the blanks and click the button”登录login in”.
Finally, waiting for the verification code and fill in the blanks, you have successfully logged in to Taobao, get ready to have fun shopping.
STEP4：Change the country or region to global
Before shop on Taobao, you have to change the country or region to global，this step is important, otherwise you cannot pay in foreign currency.
Firstly, credit the botton”My taotao我的淘宝”, and find the”设置setting”botton,then click it.
Secondly, find the”通用general”botton, then click it too.
Thirdly, find the”国家/地区country or region”botton, click it again.
Finally, change the country or region to global, and confirm it.
STEP5：Shop on Taobao
You can find any goods by the search box, for example, if you want to buy some shoes, you can input “shoes” in the search box, then click the “搜索 Search”button, Taobao will show me the goods about “shoes”.
As you can see, we have a lot of shoes to choose from on the search results page, you can browse to select one of the items, then click on its image to enter the purchase.
STEP6：Select and add to cart
In the Product details page, you can view the details of the product, if you like it, you can chose the color/classification颜色分类 and size尺码, and buy it now or add to cart.
It is recommended that you add them all to the shopping cart and then you can pay together for more convenience.
After selecting several items, find the cart button and prepare to pay.
STEP7：Add Koopbuy’s warehouse address
You must Add Koopbuy’s warehouse address for receiving goods, so koopbuy team can send the goods for your country or region.
In the App, you can copy the entire address to add intelligently.
Firstly, copy the warehouse address below:
收件人：(your name)c/o Mark
手机号码：18588863686
地址：广东省广州市 白云区嘉禾街道 望岗西岭路14巷1号
Secondly, Click the text button”使用新地址use new address”, then find the blanks about”Intelligent filling”,then click it.
Thirdly, copy and paste the Koopbuy’s warehouse address, then Paste and identify.
Finally, the app will fill in the address intelligently and save it.
STEP8：Pay for the order
After you add Koopbuy’s warehouse address, you can pay for the order.
First of all, you can select the payment method, credit card is recommended.
Secondly, select your Credit/Debit Card or enter your new card information.
Finally, check the order amount and pay for the order.
Congratulations on your success in Taobao shopping！Wait for the merchant to deliver the goods to Koopbuy’s warehouse.
5、After Shop on Taobao
Step1：Order inquiry
Make sure the seller had delivered the items to Koopbuy’s warehouse, if you don’t know how to check the order, please read this article:Order inquiry instructions
Step2：Pay the international freight
Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them.
Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. We’ll let you know the weight of the package, and tell you about the the international freight.
For more process description, please read this article:Forwarding
All products available for shopping agent service displayed on Koopbuy are products retrieved from third-party shopping platforms, the products are not directly sold by Koopbuy.
Thus, in case of any infringement issue involved by the aforesaid products, all liabilities incurred shall be borne by the corresponding sellers on the third-party platform while Koobbuy will not undertake any relevant, collateral or joint liability.
Classification
Specification
1. Sensitive goods:
Contains sensitive items such as essential oils, care solutions, lubricants, batteries, glues, etc. In order to ensure your normal delivery, we will remove them for you.
2.Customs policy:
Products containing brands, large amounts of liquids/powders, electrically charged goods, food/medicines, etc. may be restricted by customs policies and pose certain shipping risks. This site is not responsible for customs clearance and related legal liability if there are consequences due to the above risks
3. Unable to professionally inspect the goods:
If you purchase electrical appliances, brand products, tickets, cards, models, etc., we will not be able to conduct professional inspections (quality, authenticity, completeness, etc.) for the products you ordered; the quality inspector can only inspect them during acceptance Whether the appearance of the product is intact and whether the accessories are complete, but it is impossible to turn on the product to check whether there are quality problems.
4. Easily damaged items:
Contains ceramic/glass products, irregular-shaped products (wiper blades, car fenders, etc.). The products are tossed many times during transportation, which may cause the products to be worn or broken. Please purchase with caution. We guarantee the integrity of the product before shipment. However, if the product is damaged during delivery and is determined to be fragile by the logistics, you will be responsible for the resulting loss.
5. Customized products:
If the order you submit is a customized product, it is recommended that you negotiate with the merchant. Order this item according to your ideas and creativity. After successful negotiation with the merchant, you will be required to provide the Wangwang, contact information or password to contact the merchant. We are unable to conduct professional inspections for this type of product, and you will be responsible for any resulting losses.
6. Deposit form:
Due to the regulations of Taobao sellers, the deposit cannot be canceled after the auction. At the same time, you need to follow the information released by the seller to make up the balance, and the goods can be shipped after making up the payment. If the balance is not paid by the due date, the deposit will not be refunded.
7. The seller has low reputation:
It is recommended that you choose a store with a store reputation of more than three hearts and pay a Taobao deposit to purchase goods. Stores with low merchant reputation and that have not paid insurance may have disputes such as sellers not delivering goods, false delivery, after-sales, rights protection, etc. The resulting losses must be borne by you.
8. “CD” and “figure” products:
Since “CD” and “hand-made” products have high collection value, in order not to affect the user’s collection, the inspection standard for such products is to inspect the goods without opening the plastic bag, and can only inspect whether the appearance is damaged and whether the interior is damaged. The details of the package cannot be verified specifically, and the resulting risks must be borne by you.
If the order you submit involves the above risks, we will regard you as having read and accepted the above terms. Please be sure to read them carefully. koopbuy reserves all rights of interpretation!
Disclaimer about international logistics
1. No compensation will be provided for package lost due to force majeure such as war or natural disasters.
2. If the items sent violate the prohibition or restriction regulations, no compensation will be paid if they are confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;
3. If the package is intact and has no trace of disassembly when delivered, and the weight has not been reduced, but the internal parts are missing or damaged, no compensation will be provided;
4. If the package track shows that it has not been properly delivered, and the logistics provider’s inquiry confirms that the package has been confiscated by customs, the logistics provider’s inquiry will prevail and no compensation will be paid;
5. No compensation will be given if the package is lost or the contents are short due to the customer’s responsibility or the items being sent;
6. No compensation will be given if the customer fails to inquire or make a claim for compensation from the date of handing in the package to the expiration of the inquiry period;
7. No compensation will be given if international package is detained, confiscated or destroyed by the country of destination in accordance with its domestic laws.
The final interpretation right of the above content belongs to koopbuy platform, thank you for your understanding.
We will send you the tracking number after send out for delivery, so that you can track your package. Enter your tracking number, it will tell you where is your package.
Find the field name of “Tracking number”, click it, and then enter your tracking number. If you have more than one tracking number, separate them with spaces or commas.
Step3：View the waybill information
Click the query bottom after you had entered your tracking number, you can see the waybill information and tracking detail below.
If you have the question: how much should i pay for the shipping fee? Estimation will tell you the answer. The shipping fee estimate tool allows you to enter your country of delivery and the weight of the package, and then estimate the approximate cost.
Before you use the estimation tool, you must know the approximate weight of your order. For example, you want to purchase 14 T-shirts or 2 pairs of shoes, you can enter the weight by 5kg. These input weights are for reference only, because with or without shoeboxes and other packaging will have a large error, for more information, please contact your sales representative.
Find the field name of “Receiving area”, click it, and then choose your country or region from the list.
You can also enter your country’s name so that you can find it faster, entering the country abbreviation is also acceptable. For example, enter the “US”, the United States appeares in the list.
Step3：enter the weight of package
Find the field name of “Weight”, click it, and then enter the weight of package.The weight depends on what you buy, for example, the weight of 10 pieces of clothes is about 2 kg, so you can enter 2 in the field of “Weight”.
Step4：View shipping prices
Click the query bottom after you had entered your country of delivery and the weight of package, you can see the shipping prices below.
Tips
1. The above rates and shipping times are for reference only. For more information, please contact your sales representative.
2. No compensation shall be given for loss or damage caused by strike, war, natural disaster, aircraft mechanical failure or other force majeure factors.
3. If the goods sent violate the prohibition or restrictions, they are confiscated by the competent authorities or dealt with according to law, no compensation will be paid.
4. If the package is delivered in good condition, with no signs of disassembly and no reduction in weight, but the contents are lost or damaged, no compensation will be paid.
5. If the package tracking shows that the delivery is not correct and the logistics provider’s inquiry confirms that the package is lost, the inquiry result of the logistics provider shall prevail and no compensation shall be paid.
6. If the package is lost or the contents are short due to the responsibility of the customer or the delivery of goods, no compensation will be given.
7. If the package track shows that it has not been properly delivered, and the logistics provider’s inquiry confirms that the package has been confiscated by customs, the logistics provider’s inquiry will prevail and no compensation will be paid.
8. If the customer does not make an inquiry or claim within the period from the date of delivery of the package to the expiration of the inquiry period, no compensation will be paid.
9. Delivery means that the customer has read the remarks and shipping terms in detail, and accept the constraints of the terms.
The final interpretation of the above content belongs to Koopbuy platform, thank you for your understanding.
The shopping agent service, is a way to help you buy anything from China. For example, you can choose a lot of items from Taobao, Weidian, or 1688, submit the purchasing order to Koopbuy, we will buy your items from the sellers, when the items delivered to Koopbuy’s warehouse, safe and fast quality inspection will begin, make sure there are no problems with your items.
Finally, Koopbuy will send the items to your country by global shipping. Compared with other shopping platforms, our international shipping costs are very advantageous. Come and try it!
Koopbuy also provide the forwarding service, you can buy the items from the sellers by yourself, we’ll take care of the rest. For more service details, please see other articles: Forwarding Service
2、How to use shopping agent service？
STEP 1 Select items
Find the product you want to buy on Weidian/ Taobao / Tmall / 1688, and copy the product link，remember to choose the color/classification and size what you like.
STEP 2 Submit order
Open koopbuy website https://koopbuy.com/, click the homepage, find the “Purchasing Order”，and then submit your order.
STEP 3 Check your items
Once you submit the order，koopbuy will check it in 48 hours, further organize the purchase order to you, please check it again, make sure the items are what you need, by the way, in the meanwhile, check about your order total amount.
STEP 4 Pay for items
So far, koopbuy only supports PayPal payments, here is koopbuy’s PayPal payment information:
Receipt account: cenwanjin@163.com
Mobile number: +86 185 8886 3686
Please note that you must choose (family and friend) transfer when paying with PayPal, otherwise we will not be able to help you order, thank you!
STEP 5 Koopbuy purchase
Our shopping agents will contact the seller and purchase your ordered items, then send it to koopbuy’s warehouse.
Chinese domestic delivery duration is around 3-5 working days, by the way, if the items belong to pre-sale items, they will cost more days, don’t worry and be patient.
After purchased, Koopbuy will update order numbers for you, you can contact the seller with order numbers, make sure they has sent out items to Koopbuy’s warehouse. We will help you to check your order: Order inquiry instructions
During the purchasing process, you can contact Koopbuy if you have any questions.
STEP 6 Koopbuy inspection and storage
Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
STEP 7 Koopbuy packing and weighing
Koopbuy will submit different orders into one parcel, help you to save the global shipping fee. We’ll let you know the weight of the package, and tell you about the the international freight.
STEP 8 Pay the international freight
You have to pay the international freight first, here is koopbuy’s PayPal payment information:
Receipt account: cenwanjin@163.com
Mobile number: +86 185 8886 3686
Please note that you must choose (family and friend) transfer when paying with PayPal, otherwise we will not be able to help you order, thank you!
STEP 9 Waiting for your package to arrive
We will send you the tracking number after send out for delivery, so that you can track your package ,be patient and waiting for your package to arrive.
Disclaimer
All products available for shopping agent service displayed on Koopbuy are products retrieved from third-party shopping platforms and are not directly sold by Koopbuy. Thus, in case of any infringement issue involved by the aforesaid products, all liabilities incurred shall be borne by the corresponding sellers on the third-party platform while Koobbuy will not undertake any relevant, collateral or joint liability.
